Shipping & Delivery Policy
Shipping & Delivery Policy
How can I know the status of my order(s)?
· Registered users can check the order details by clicking on "My Orders".
· Next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the Start & End Date and click on "Go".
· Click on the Purchase ID you want to know about.
· Guest users can check the order details by clicking on "Track Order".
· Enter your Email Address and the Purchase ID and click on "Track" button below.
· You can review your order details on the next page.
Why have I not received my product yet?
Mostly, all the orders
are shipped from our end as per the promised shipment date; however, there may
be some unforeseen circumstances, which may affect the shipment or the delivery
estimates. In this case, we’ll send an e-mail, intimating you about the issue
and the revised shipment/delivery date.
You can also see the order status by clicking on "My Account" at the top right corner of the page.
What is the difference between shipping time and delivery time?
Shipping refers to the
time taken to obtain the item(s), packing and dispatching. You will find a
shipping timeline on the products displayed on our site (E.g. Ships within 2-3
days). This refers to the number of working days it will take to dispatch the
product from our end.
The delivery may take few more days depending on the address and the courier company used.
The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.
How does Shoppingekart.com pack items?
Don't worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is waterproof with plastic wrap; and fragile (i.e. electronic) items are safely secured with bubble wrap.
What if I find my package opened or tampered upon delivery?
Please don't accept an open or tampered package. Notify us of the same on call to our help Line no.
How do I take advantage of FREE shipping?
· We provide free delivery on orders valued at Rs. 1000 or more.
· Generally, a shipping charge of Rs. 100 will apply if your product cart value is less than Rs. 1000.
· This is applicable for the products ("sold by Shoppingekart") and if shipping to a single Indian address.
· For some special product or order, handling fees may still apply.
· You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 1000.
· Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping.
· Delivery time may be affected in case of an address change on an order which has already been shipped.
· We reserve the right to change or discontinue FREE Shipping at any time.
Which courier company do you use for delivery?
We have tied up with a number of reputed courier partners; however, the selection of the courier service provider for your order is based on your location, nature of the item(s) and volumetric weight of the package.
How do I track my package?
· You can track your package using the tracking number (AWB number) mentioned in the shipping information for each of your orders.
· You might have to visit our reputed courier partners for the same. The shipping partner's name would be mentioned in the account page.
What should I do on non receipt of my order?
Orders fulfilled by Infibeam.com and shipped via one of our shipping partners will have tracking information available in your "My Account" section. Please check this information if available and read through the following options:
· If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, or safely outside your house/office.
· If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undelivered.
Unable to buy products from you at my pin code. But I used to buy previously at this pin code.
While we tie up with new couriers & logistics partners and make changes to those areas that do not match our service standards. Renewal of contracts with better courier providers, may temporarily affect few areas. As a result, your pin code may show non-serviceable for buying products from us. We regret for any inconvenience caused.
If any query kindly contact us on +91-9909798015 (24*7) or you can direct WHATSAPP or Emial Us :- info@Shoppingekart.com